I purchased a 2013 Passat SE. My previous car was a 2000 Ford Focus and it was time to replace and update my car. Mark Jacobsen was such a help and walked me through every step. When I first started my search, I test drove several different cars, but once I had driven the Passat, I knew that was the one I wanted. The financial incentive offered by VW helped me make my decision as well. Read More »

THis is our 2nd vehicle in 5 months, 3rd in nine years. We have always worked with Jeff Pongrantz. I had emailed Jeff the Saturday before our first visit and told him what we might be looking for. He emailed me MOnday. We were in on Thursday. Drove cars, looked, listened.....short story we picked up our 2013 Jetta Hatchback yesterday. Jeff and Mark and Stuart I believe were the other 2 gentlemen, helped us with a bluetooth systmen until it worked. Stuck with us and sent us happily on our way. Read More »

I appreciate how Stuart and the Zimbrick service staff was able to get my car diagnosed and the repairs finished quickly and at a reasonable price. Thank you. Read More »

I called my local Zimbrick Volkswagen to ask Stuart Wakeman if he could check out this noise in my car. He said stop on in. Well looks like my coolant fan wasn't working. He was so nice and got me an appointment right away. He also let me use a loner for a day. (Nice Car) I didn't have a warranty left on it but I thought the price was reasonable. My car runs great now. And it's so clean :) Thank you so much!!! Read More »

I brought in my 2012 Passat TDI for the 20,000 mile warranty check. The service staff greeted us promptly, listened to my concerns and made sure we knew where the waiting room was located. Jud was very helpful at the end in answering a few questions I had. The car was nice and clean after the service. Read More »

My 2010 Jetta TDI was out of warranty by 100 miles. The repair was done and included under warranty. What a nice surprise! Read More »

I stopped in on a rainy day to look at the budget cars, since I am stilll recovering finacially. Roy fenn showed me a 2011 with some a warrantlt left which was on sale below the max internet price which he showed me. I was happy with the deal because I was driving an old Corolla which was not doing so well. I was very happy with the sale. I would have filled this it sooner but just found it in my junk email. Read More »

The service department is very good at keeping people informed about what is going on, especially when they find unexpected problems, as they did with my cracked washer fluid bottle. Read More »

I purchased a 2013 Beetle Turbo Convertible. I knew the car I wanted and the staff was very helpful in making that happen. Otto Rosemeyer has gone above and beyond what I would expect a sales representative to go. He is one in a million and I will come back just to visit him. Read More »

I actually just purchased my vehicle and noticed that the knob for turning on the heat and air conditioning seemed like it was binding. I will be taking the car in on Thursday to have it looked at. Read More »